Privacy Policy

Privacy policy

Version 1.1, May 2025

ChatMDR, ChatIVDR, ChatFDA and ChatAIAct, web-based services created by Morse Digital Media of Amsterdam (“Applications”), respect the privacy of its customers and website visitors, in particular their rights regarding the automatic processing of personal data and the entry of proprietary information. We have therefore formulated and implemented a policy on complete transparency with our customers regarding the processing of personal data, its purpose(s) and the possibilities to exercise your legal rights in the best possible way. 

If you require any additional information about the protection of personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl/nl. 

With the continued visit of this website you accept these terms of use and you accept the use of cookies and other tracking systems, unless we have provided for another method of accepting cookies on our website. 

The current available version of this privacy policy is the only version that applies while visiting our website until a new version replaces the current version. 

Article 1 – Definitions 

1. Website (hereinafter: “Website”) chatmdr.eu or chataiact.eu. Associate websites chativr.eu and chatfda.us redirect to chatmdr.eu and therefore fall under this definition as well. The application (chatbot) is hosted as app.chatmdr.eu for all Applications.

2. Party responsible for processing personal data (hereinafter: “the controller”): Morse Digital Media, established in Amsterdam. Chamber of Commerce and address details available upon request. Please use our contact form. 

3. Everywhere where the Application ChatMDR is mentioned in the following, this is understood to apply to any of the Applications.

Article 2 – Access to the website 

Access to and use of the website are strictly personal. You will refrain from using the data and information of this website for your own commercial, political or advertising purposes, as well as for any commercial offers, in particular unsolicited electronic offers. 

Article 3 – Website content 

All brands, images, texts, comments, illustrations (animated) images, video images, sounds and all the technical applications that can be used to operate this website and more generally all the components used on this website, are protected by the laws on intellectual property. Any reproduction, repetition, use or modification, by any means whatsoever, of all or just part of it, including technical applications, without the prior written permission of the controller, is strictly prohibited. The fact that the controller may not take immediate action against any infringement, cannot be considered as a tacit consent, nor of a waiver of any right to prosecute the infringing party. 

Article 4 – Management of the website 

For the purpose of proper management of the site, the controller may at any time: 

  • suspend, interrupt, reduce or decline the access to the website for a particular category of visitors 
  • delete all information that may disrupt the functioning of the website or conflicts with national or international laws or is contrary to internet etiquette 
  • make the website temporarily unavailable in order to perform updates 

Article 5 – Responsibilities 

1. The controller is not liable for any failure, disturbances, difficulties or interruptions in the functioning of the website, causing the (temporary) inaccessibility of the website or of any of its functionalities. 

2. The controller is not liable for any failure, disturbances, difficulties or interruptions in the functioning of the website, causing the (temporary) inaccessibility of the website or of any of its functionalities. You, yourself, are responsible for the way you seek connection to our website. You need to take all appropriate steps to protect your equipment and data against hazards such as virus attacks on the Internet. Furthermore, you are responsible for which websites you visit and what information you seek. 

3. The controller is not liable for any legal proceedings taken against you: because of the use of the website or services accessible via the Internet for violating the terms of this privacy policy 

4. The controller is not liable for any damages that incur to you or third parties or your equipment, as a result of your connection to or use of the website and you will refrain from any subsequent (legal) action against the controller. 

5. If the controller is involved in a dispute because of your (ab)use of this website, he is entitled to (re)claim all subsequent damages from you. 

Article 6 – Collection of data 

1. Your personal data will be collected by Morse Digital Media. The purpose of the personal data collection is solely for the purpose of the commercial relationship related to your subscription to the ChatMDR service.

2. Personal data means any information relating to an identified or identifiable natural person (‘data subject’). 

3. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. 

4. The personal data that are collected on the website are used exclusively by the collector in order to maintain a (commercial) relationship with you and if applicable in order to process your orders. They are recorded in a (n electronic) register.

5. The website collects the data you put into the user interface (‘your input’) and it stores the responses of the website itself alongside them.

6. The purpose of the storing of your input is to improve our service and to serve for your own retrieval in a future version of the software. Your input will never be used as training data for AI models.

7. In order for the website to function, your input has to be transmitted to OpenAI Global, LLC. The website makes use of the services from the Application Programming Interface (API) of this vendor. OpenAI Global, LLC will also not use your input to train future AI models, nor retain your data for any other purpose than to detect abuse of their service. Please refer to the OpenAI policy for more information.

Article 8 – Transparency statement

8.1. Technology and Functionality

ChatMDR leverages large language models (LLMs), primarily based on OpenAI’s GPT architecture, to generate responses. It has been augmented with specialized data pertaining to MDR, MDCG guidances, and relevant standards to enhance its domain-specific accuracy. For other Applications like ChatIVDR, the same applies with the relevant regulation and guidances. And so forth.

8.2. Data Handling and Privacy

ChatMDR is committed to ensuring user data privacy and security:

  • Data Storage: User inputs and outputs are not stored or used for training purposes.
  • Third-Party Sharing: Data is not shared with third parties, including OpenAI, ensuring that proprietary information remains confidential.
  • Training Data: ChatMDR does not utilize user data to train or fine-tune its models, mitigating risks of data leakage or unintended information exposure .

8.3. Limitations

While ChatMDR aims to provide accurate and up-to-date information, users should be aware of certain limitations:

  • Information Accuracy: The chatbot’s responses are based on the data it has been trained on and may not reflect the most recent regulatory changes.
  • No Legal Advice: ChatMDR does not provide legal advice. Users should consult qualified professionals for legal interpretations or decisions.
  • Potential for Errors: As with any AI system, there is a possibility of inaccuracies or misunderstandings in the responses generated.

8.4. Human Oversight

ChatMDR is designed to augment human expertise, not replace it. Users are encouraged to:

  • Verify Information: Cross-reference chatbot responses with official regulatory documents.
  • Seek Expert Consultation: Engage with regulatory affairs professionals for complex or critical decisions.

8.5. Compliance and Ethical Considerations

ChatMDR adheres to ethical standards and complies with relevant data protection regulations, including the General Data Protection Regulation (GDPR). Its design emphasizes:

  • Transparency: Clear communication about its capabilities and limitations.
  • Accountability: Mechanisms for users to report issues or provide feedback.
  • Fairness: Ensuring unbiased responses across diverse user queries.

8.6. Updates and Maintenance

ChatMDR undergoes regular updates to incorporate the latest regulatory information and technological advancements. Users are notified of significant changes through official channels, ensuring transparency and continuous improvement.

Article 7 – Your rights regarding information 

1. Pursuant to Article 13 paragraph 2 sub b GDPR each data subject has the right to information on and access to, and rectification, erasure and restriction of processing of his personal data, as well as the right to object to the processing and the right to data portability. 

2. You can exercise these rights by contacting us through the contact form on this website.

3. Within one month of the submitted request, you will receive an answer from us. 

4. Depending on the complexity and the number of the requests this period may be extended to two months. 

Article 8 – Legal obligations 

1. In case of infringement of any law or regulation, of which a visitor is suspected and for which the authorities require the personal data collected by the collector, they will be provided to them after an explicit and reasoned request of those authorities, after which these personal data do not fall anymore under the protection of the provisions of this Privacy policy. 

2. If any information is necessary in order to obtain access to certain features of the website, the controller will indicate the mandatory nature of this information when requesting these data. 

Article 9 – Collected data and commercial offers 

1. Your personal data will not be used by our partners for commercial purposes. 

2. If you encounter any personal data from other data subjects while visiting our website, you are to refrain from collection, any unauthorized use or any other act that constitutes an infringement of the privacy of the data subject(s) in question. The collector is not responsible in these circumstances. 

Article 10 – Data retention 

The collected data are used and retained for the duration determined by law. 

Article 11 – Cookies 

1. A cookie is a small text file placed on the hard drive of your electronic device upon visiting our website. A cookie contains data so you can be recognized as a visitor when you are visiting our website. It enables us to adjust to your needs and it facilitates you to log in on our website. By continuing to use our website you accept the use of cookies, unless we ask permission by other means. Your consent is valid for a period of thirteen months. 

2. We use the following types of cookies on our website: 

  • Functional cookies: like session and login cookies to collect session and login information. 
  • Anonymised Analytic cookies: to obtain information regarding the visits to our website, like numbers of visitors, popular pages and topics. In this way we can adjust our communication and information to the needs of our visitors. We cannot see who visits our sites or from which personal device the visit has taken place. 

3. When you visit our website, cookies from the controller and / or third parties may be installed on your equipment. 

4. For more information about using, managing and deleting cookies for each electronic device, we invite you to consult the following link: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post / cookies # faq 

Article 12 – Imagery and products offered 

You cannot derive any rights from the imagery that accompanies any offered product on our website. 

Article 13 – Applicable Law 

These conditions are governed by Dutch law. The court in the district where the collector has its place of business has the sole jurisdiction if any dispute regarding these conditions may arise, save when a legal exception applies. 

Article 14 – Contact 

For questions, product information or information about the website itself, please use the contact form.